FAQ

Whether you’re a newcomer exploring cryptocurrency gaming for the first time or an experienced player seeking specific information, this guide provides clear answers to help you navigate the platform efficiently. Our support team has compiled these frequently asked questions based on real player enquiries to ensure you have immediate access to essential information about registration, payments, gaming, and account management.

Registration and Account Setup

Creating your account and getting started with Ghostino Casino is straightforward and secure. These questions cover the essential steps for new players joining our platform.

How do I create an account at Ghostino Casino?

Registration requires only an email address and a secure password of your choice. Simply visit the sign-up page, enter your email, create a username, and set a strong password. You’ll gain immediate access to deposit functionality without lengthy verification procedures that typically delay the gaming experience.

What information do I need to provide during registration?

The platform prioritises user privacy by requiring minimal personal information during the initial registration process. You only need to provide a valid email address and create a unique username. Additional verification may be requested later for security purposes or regulatory compliance, but basic account creation remains streamlined.

Can I change my username after registration?

Username changes are generally not permitted once your account is created to maintain security and transaction integrity. Choose your preferred username carefully during registration as this will be your permanent identifier. If you have concerns about your username, contact customer support for guidance on available options.

Is there an age requirement for creating an account?

All players must be at least 18 years old to create an account and participate in real money gaming. The platform strictly enforces age verification requirements in compliance with international gambling regulations. Underage gambling is prohibited, and accounts created by minors will be immediately suspended upon discovery.

Deposits and Payment Methods

Understanding the deposit process helps you fund your account quickly and securely. Ghostino Casino specialises in cryptocurrency payments for enhanced privacy and speed.

Which cryptocurrencies are accepted for deposits?

The platform supports twelve major cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Cardano, Ripple, USD Coin, Tron, Dai, Solana, Binance Coin, and Tether. This comprehensive selection ensures you can deposit using your preferred digital currency. All supported cryptocurrencies feature competitive minimum deposit amounts and fast processing times.

What is the minimum deposit amount?

Minimum deposit requirements vary by cryptocurrency, typically ranging from $5 to $10 depending on the digital currency selected. Bitcoin and major altcoins generally require a $10 minimum, while some smaller denomination coins allow $5 deposits. Check the specific requirements for your chosen cryptocurrency before initiating a transaction.

How long do deposits take to process?

Cryptocurrency deposits typically process within 5-30 minutes depending on network congestion and blockchain confirmation requirements. Most transactions complete much faster, often within 10 minutes of submission. Your account balance updates automatically once the required network confirmations are received from the blockchain.

Are there any deposit fees?

Ghostino Casino does not charge deposit fees, though blockchain network fees may apply depending on your chosen cryptocurrency and current network conditions. These network fees are collected by miners, not the casino, and vary based on network traffic. Consider these potential network costs when planning your deposits.

Withdrawals and Cashouts

Efficient withdrawal processing ensures you can access your winnings quickly and securely. These questions address common concerns about cashing out your funds.

How do I request a withdrawal?

Navigate to the cashier section of your account and select the withdrawal option. Choose your preferred cryptocurrency, enter the withdrawal amount, and provide your wallet address. Ensure your wallet address is accurate as cryptocurrency transactions cannot be reversed once processed.

What are the withdrawal limits?

Daily withdrawal limits typically range up to €10,000 equivalent, with monthly limits reaching €50,000 or higher depending on your VIP tier. Higher-tier players enjoy increased limits and priority processing. Check your account status for specific limits applicable to your membership level.

How long do withdrawals take to process?

Most cryptocurrency withdrawals process within minutes to a few hours once approved by the security team. Processing times depend on the chosen cryptocurrency and current network conditions. VIP members benefit from priority processing for faster access to their funds.

Is identity verification required for withdrawals?

Basic withdrawals may not require extensive verification, though the platform reserves the right to request identity documents for security purposes. Larger withdrawals or suspicious activity may trigger additional verification requirements. Having identification documents ready can expedite any verification process if required.

Gaming and Platform Features

These questions help you understand the gaming options and special features available on the platform.

How many games are available?

The platform hosts over 4,000 games from leading providers including Pragmatic Play, Evolution Gaming, NetEnt, and Hacksaw Gaming. The collection includes slots, table games, live dealer experiences, crash games, and specialty options. New games are added regularly to keep the selection fresh and exciting.

Can I play games for free?

Most games require real money deposits, though some providers may offer demo versions for specific titles. The platform focuses on real money gaming experiences rather than free play options. New players can explore the extensive game library using their welcome bonus funds.

What is the VIP programme?

The loyalty system features ten progressive tiers offering increasing benefits including higher cashback rates, personal account managers, faster withdrawals, and exclusive promotions. Players advance through tiers based on their gaming activity and deposit history. The highest Ghost Supreme tier provides unparalleled rewards and personalised service.

Is customer support available 24/7?

Customer support operates through multiple channels including live chat and email assistance. While specific hours may vary, the support team strives to provide timely responses to player enquiries. VIP members typically receive priority support with faster response times and dedicated assistance.